We want you to be happy with Phairo. If something isn't working right, contact us first at support@phairo.in — we'll do everything we can to fix it before a refund is needed.
Our Refund Philosophy
Phairo offers a 30-day free trial with no credit card required. This means you can use the full product before paying a single rupee. Because of this, we operate a limited refund policy for paid subscriptions — but we are always reasonable and will consider genuine cases individually.
Refund Scenarios
If Phairo experienced downtime exceeding 8 hours in a single day or cumulative downtime exceeding 24 hours in a billing month, you are eligible for a prorated credit or refund for the affected days. Contact us with the dates affected.
If you were charged more than once for the same subscription period due to a technical error, we will refund the duplicate charge in full within 5 business days.
If you cancel within 48 hours of your first subscription payment (after the free trial), we will refund the full amount, no questions asked.
If you purchased the annual plan and cancel within 7 days of payment, we will issue a full refund.
Monthly subscription fees are non-refundable for the current billing period. Your access continues until the end of the paid period. You will not be charged again after cancellation.
If you cancel an annual plan after 7 days, we will issue a prorated credit for remaining unused months (minimum 1 full month remaining). Credits can be used against future Phairo subscriptions. Cash refunds are not available in this case.
Refunds are not provided for change of mind or non-use after the free trial and initial refund window. We encourage you to use the 30-day free trial fully before subscribing.
If a feature was explicitly promised and is not available, contact us. We will either deliver the feature within a reasonable timeframe or provide a refund. We do not offer refunds for features on our roadmap that haven't been built yet.
How to Request a Refund
Email us at support@phairo.in with the subject line "Refund Request" and include:
- Your registered phone number or email
- The date of the charge
- Reason for the refund request
- Razorpay payment ID (found in your payment confirmation email)
We will respond within 2 business days. Approved refunds are processed within 5–7 business days and credited to the original payment method.
GST on Refunds
GST charged on the original subscription will be refunded along with the base amount where applicable, in accordance with GST rules.
Free Trial Policy
The 30-day free trial is completely free — no credit card, no payment details required. You will never be automatically charged at the end of a trial. Upgrading to a paid plan is always a deliberate action you take.
Disputes via Razorpay / Bank
We strongly encourage you to contact us directly before raising a chargeback or payment dispute with your bank or Razorpay. Chargebacks have significant costs and processing time for small businesses. We will always make things right — just reach out to us first.
Contact Us
Questions about your subscription, billing, or this policy?
- Email: support@phairo.in
- WhatsApp: We'll reply on your registered number within 4 business hours
- Company: Whitelilly Corporate Solutions Pvt Ltd, Mumbai, Maharashtra